Sheepcot Medical Centre

WE'RE LISTENING TO YOUR FEEDBACK

You've been giving us feedback on your care and treatment. You told us: 

• Appointment can feel difficult to access during busy periods 
• Waiting times can increase at peak times
• You value good clinical care and staff professionalism

We're listening and this is what we're doing: 

• We reviewed appointment demand and reminded patients about online services and triage 
• We shared feedback with staff and reinforced clear communication with patients
• We shared positive feedback with the team and recognised staff efforts

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