Appointments

Covid -19

If you have booked a routine appointment with the GP within the next two weeks, this will still go ahead but as a telephone or video consultation. The GP will try and phone you as close to your appointment as possible.

If you have an appointment with a Nurse or HCA then a member of staff will contact you to discuss the best way of dealing with your problem.

Baby immunisations and 8 week health checks will still go ahead as long as the child or any member of the family does not have any of the symptoms of the Coronavirus.

In some cases the GP may still ask you to come into the surgery. This will be a pre arranged appointment with the GP.

For all of the above, you must adhere to these guidelines when attending the surgery;

On arrival you MUST wait in your car, the clinician you are seeing will call you on your mobile when they are ready to see you. You will be asked to enter the building via the back entrance, the Clinician will take you straight into the consulting room and then lead you back out the same entrance.

DO NOT ATTEMPT TO ENTER THE SURGERY WITHOUT A PRE ARRANGED AGREEMENT.

Appointments System

The surgery opens at 08:00 Monday to Friday. However, please note the phone lines do not open until 08:30.

Telephone the Practice on 01923 672451 from 08:30 – 13:00.

Please Note: Our phone lines are covered by our Out of Hours service provider Monday to Friday between 13:00 – 14:00.

If you contact us after 14:00 you will only be seen on that day if it is medically urgent.

Appointment times are 10 minutes in length. This is sufficient time to allow for 1 significant or 2 minor problems to be dealt with.   If you have a number of problems, please ask for additional time when booking your appointment. This will allow the doctors to run to time and minimise the waiting time for other patients.

You can book an appointment up to 4 weeks in advance.

Book Appointments Online

You can now book appointments online via the link at the top of this page.

For details on how to register for this service please ask at reception for a Registration Letter. Click HERE to read more on this service.

Book Appointments Using our telephone booking system - Patient Partner

What is Patient Partner?

This software connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24hrs a day and is designed to improve patient access, reduce DNA's (Did not attend's) and relieve some of the pressure on our phone system at busy times.

How will it work?

When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.

When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.

Emergency Appointments

We will always try to offer same day appointments for emergencies. Patients seeking an urgent appointment should be aware that they may be assessed by our Nurses in the first instance. They advise on treatment or refer to the doctor as necessary.

Video Consultation Appointments

The Practice is using AccuRx to carry out video consultations. The Consultation is not stored or recorded within the AccuRx system. The clinical staff member is required to record observations and outcomes of the consultation directly into patients records in the same way as a face to face or telephone consultation.

Appropriate Use of Appointments

Please do not use appointments solely for repeat prescriptions or sickness certificates, unless requested to do so by a doctor.

Advice by telephone can also be requested, which can save you and the doctor a significant amount of time.

Extended Practice Opening Hours

Doctors & Practice Nurses (routine appointments only):

  • Alternate Mondays: 18:30 - 19:30
  • Every Tuesday: 07:00 to 08:00 (PNs/HCA only)
  • Alternate Wednesdays:07:00 - 08:00
  • Monthly Saturdays: 08:00 - 12:00
  • WEA Clinics offered for Saturdays and Sundays

Please contact reception for availability and bookings.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Lack of transport alone does not merit a visit. This applies for children as well as adults.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Interpreter

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Chaperone

The practice is committed to putting patients at ease whenever possible. A chaperone is available for examinations at either patient or doctor request.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Training Practice

We are an accredited associate training practice and firmly believe that having medical students and/or FY2 Doctors, be it for one day or for four months, is proving to be a great success.

They bring a fresh vibe to the Practice and help us keep up-to-date with new developments and innovations within hospital medicine. It is a very rewarding experience to have them with us, especially knowing that some of these trainees may very well go on to specialise in General Practice.

The Foundation Programme

This is a two-year training programme for doctors after leaving medical school. It is designed to provide the trainees with a range of experience prior to choosing their area of speciality.

The FY2 (Foundation Year 2) doctors spend a 4 month period with us where they will see patients by themselves, although our fully qualified GPs will always be available for them to ask any questions that may arise.

November 16 - We currently have a ST 1 and ST 3 GP Registrar vacancy

Medical Students

Medical students who spend time at our Practice are in their final year of study. If you are seen by a medical student there will ALWAYS be one of our fully qualified GPs or nurses with them.

You may have had a consultation with either a student (accompanied by a fully qualified GP/nurse) or an FY2 doctor in the past and we welcome your feedback on your experience. If you would prefer not to be seen by a medical student or FY2 doctor, please feel free to decline. This will not affect the treatment you receive at the surgery.