Advice for parents during Coronavirus if your child is unwell
Guidance if your child is unwell during COVID
Coronavirus Update - 17th March 2020
Please be aware that from the 13th March 2020, all routine face to face appointments have had to be cancelled in line with Public Health guidance regarding the coronavirus situation. Online booking of the appointments has also been suspended.
Please contact the practice if you have an urgent medical problem where you will be offered a telephone consultation with a clinician where needed or given other appropriate advice and guidance. For a non-urgent problem, you will be given a telephone appointment. One of our clinicians will assess you over the phone first and will make decision at that point. You may be offered a video consultation if felt appropriate by the clinician.
We also would recommend you make use of our website where you can complete an on-line consultation. Any repeat prescription request can be requested online via patient access or can be given to your local pharmacy.
Prescriptions, Sick notes, Blood forms and Sample drop off
** PLEASE NOTE THE CURRENT TURNAROUND TIME FOR PRESCRIPTIONS IS 3 WORKING DAYS - ONLY REQUEST YOUR USUAL AMOUNT - MEDICATION WILL NOT BE ISSUED EARLY **
During this time we are encouraging all of our patients to request their medication via Patient Access online. If you haven't registered for this service please contact the surgery to do so. If you are unable to use this service you can set up with your local pharmacy to request the medication on your behalf and the prescription will be sent electronically back to the pharmacy for you to collect. You are still able to drop a request into the surgery post-box at the front of the building, this is checked daily or email the request to the surgery via our email address firstname.lastname@example.org
You can request your sick/fit notes now through the new online consult tool via patient access health advice. You can also request this by popping a written request into he surgery post-box at the front of the building or sending it via email to email@example.com. They can now be sent back to you via text message with a pdf attachment that you can email to your employer. The government has announced plans to issue these notes for Coronavirus infections through NHS 111, if required by your employer. Please see the NHS 111 website for details.
WE ARE NO LONGER HANDING OUT PRESCRIPTIONS OR SICK NOTES
If you have booked a routine appointment with the GP within the next two weeks, this will still go ahead but as a telephone or video consultation. The GP will try and phone you as close to your appointment as possible.
If you have an appointment with a Nurse or HCA then a member of staff will contact you to discuss the best way of dealing with your problem.
Baby immunisations and 8 week health checks will still go ahead as long as the child or any member of the family does not have any of the symptoms of the Coronavirus.
In some cases the GP may still ask you to come into the surgery. This will be a pre-arranged appointment with the GP.
For all of the above, you must adhere to these guidelines when attending the surgery;
On arrival you MUST wait in your car, the clinician you are seeing will call you on your mobile when they are ready to see you. You will be asked to enter the building via the back entrance; the Clinician will take you straight into the consulting room and then lead you back out the same entrance.
DO NOT ATTEMPT TO ENTER THE SURGERY WITHOUT A PRE ARRANGED AGREEMENT.