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Appointments

The surgery opens at 08:00 Monday to Friday. However, please note the phone lines do not open until 08:30.

Telephone the Practice on 01923 672451 from 08:30 – 13:00.

Please Note: Our phone lines are covered by our Out of Hours service provider Monday to Friday between 13:00 – 14:00.

If you contact us after 14:00 you will only be seen on that day if it is medically urgent.

Appointment times are 10 minutes in length. This is sufficient time to allow for 1 significant or 2 minor problems to be dealt with.   If you have a number of problems, please ask for additional time when booking your appointment. This will allow the doctors to run to time and minimise the waiting time for other patients.

Book Appointments Online

You can now book appointments online via the link at the top of this page.

For details on how to register for this service please ask at reception for a Registration Letter. Click HERE to read more on this service.

Book Appointments Using our telephone booking system - Patient Partner

What is Patient Partner? this software connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24hrs a day and is designed to improve patient access, reduce DNA's (Did not attend's) and relieve some of the pressure on our phone system at busy times.

How will it work?

When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.

 

When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.

 

Extended Opening Hours

Doctors & Practice Nurses (routine appointments only):

  • Alternate Mondays: 18:30 - 19:30
  • Alternative Tuesdays: 07:00 to 08:00 (PNs/HCA only)
  • Alternate Wednesdays:07:00 - 08:00
  • Monthly Saturdays: 08:00 - 12:00

As part of a group of GP Practices working together as a GP Federation, Sheepcot Medical Centre provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.  Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at www.dlhealth.co.uk.

Pre-booked Appointments

You can book an appointment up to 4 weeks in advance.

Emergency Appointments

We will always try to offer same day appointments for emergencies. Patients seeking an urgent appointment should be aware that they may be assessed by our Nurses in the first instance. They advise on treatment or refer to the doctor as necessary.

Appropriate Use of Appointments

Please do not use appointments solely for repeat prescriptions or sickness certificates, unless requested to do so by a doctor.

Advice by telephone can also be requested, which can save you and the doctor a significant amount of time.

Chaperone

The practice is committed to putting patients at ease whenever possible. A chaperone is available for examinations at either patient or doctor request.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the slot to someone else.

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